We want your experience with Literature Review Agent to be as smooth as possible. Whether you’ve hit an unexpected error, have a question about a feature, or just want to understand what a particular setting does — there are several ways to get help.
🛠️ Contact Support
The fastest way to reach us is via email or Slack. Our support team covers questions about installation, configuration, licensing, and general usage.
- Email: support@johnsnowlabs.com
- Live Chat: Available on our website during business hours
- Slack: Join us on Slack for community and team support
When reaching out, it helps to include:
- The version of Literature Review Agent you’re running (visible in the UI footer)
- A brief description of what you were doing when the issue occurred
- Any relevant error messages or screenshots
📝 Licensing
A valid John Snow Labs license is required to deploy Literature Review Agent. Licenses are issued per deployment and cover the use of the John Snow Labs medical LLMs that power extraction.
To obtain a license or ask about pricing, contact sales@johnsnowlabs.com.
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