Our priority is to ensure that your experience with John is seamless, efficient, and valuable to your medical practice or research. Here, you’ll find various resources to assist you with any questions or challenges you may encounter while using John. Whether you need troubleshooting advice, want to report a problem, or have questions about features, we’re here to help.
How to Report a Problem
If you notice inaccuracies in responses please report it to us and help us improve John. Use the Like or Dislike features available for each response within the chat interface and fill in the form. Alternatively you can also contact us via email at support@johnsnowlabs.com. Include a detailed description of the issue and any relevant screenshots to help us resolve it efficiently.
Feature Requests
We continuously strive to improve John and welcome your suggestions. If you have ideas for new features or enhancements, please share them with us via email at support@johnsnowlabs.com. Your feedback is invaluable in helping us evolve John to meet your needs.
Contact Support
For direct assistance, our support team is available via:
- Email: support@johnsnowlabs.com
- Live Chat: Available on our website during business hours
- Slack: Contact us on slack.